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Shingo Model: A Pathway to Sustainable Excellence
Through our association with the Shingo Institute, we leverage the Shingo Model, a comprehensive framework that aligns an organisation’s culture, systems, and leadership with continuous improvement. By embedding the Shingo principles into the fabric of your organisation, we help you build a foundation for sustainable excellence that delivers lasting results.
The Shingo Model provides a clear pathway for organisations to improve their operations, engage their employees, and deliver superior value to customers. The principles that guide the Shingo Model are recognised globally as the benchmark for excellence in manufacturing, service, and every industry in between.
I first started my journey of understanding continuous improvement over 30 years ago when I was lucky to be part of the team tasked with creating a new factory for Jaguar cars. As the supply chain manager I knew what we were doing was very different and we learned how to do things that we previously thought impossible.
Fast machine changeovers, just in time deliveries, one company wide uniform and collaborative culture. It wasn’t until couple of years later with the publication of “The machine that changed the world“ that I learned to call what we had been trying “ lean”.
What we did lit a spark in me and that passion for continuous improvement has been a part of me ever since. I pursued that passion in various managerial roles and then had the benefit of meeting and working closely with my friend of over 25 years Professor Peter Hines.
I have worked with some of the world’s leading international organisations teaching, coaching and collaborating to help make tomorrow better than today, everyday. I have had the honour of meeting and working with thought leaders and business people that have taught me much and continue to constantly provoke my thinking. In recent years I have turned to sharing what I have learned through writing and have been humbled to receive two Shingo publication awards for books that I have co-authored.
My single biggest learning is that the key to developing a sustainable culture of continuous improvement is that organisations need to unlock the potential of their people and engage them in helping to create enterprise excellence. How to do this has become the focus of my recent work as a Coach, Speaker and Author.
Chris Butterworth: Shingo Institute Faculty Fellow and Shingo Academy Member
Alex Teoh: Certified Shingo Institute Facilitator, Alumni of the Shingo Institute.
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Alex Teoh is a recognised expert in Lean, Agile, and Operational Excellence, leading transformative initiatives across diverse industries in Australia and the Asia Pacific. As the founder and managing director of Keysense Consulting, he drives impactful change by integrating world-class improvement systems into clients’ core business operations—ensuring sustainable performance and cultural alignment.
Renowned for his practical, people-centric approach, Alex emphasises human capital development and leadership capability as critical enablers of enterprise excellence. His facilitation style energises teams and unlocks cross-functional collaboration, consistently delivering measurable outcomes. As a certified Shingo Institute facilitator, Alex is trusted by organizations seeking to embed respectful improvement culture into their DNA. Alex is fluent in English, Chinese, and Malay, He brings a global perspective with deep local insight.
