People
We help organisations design and improve their people systems to strengthen engagement, alignment, and capability—driving sustainable excellence.
A well-designed people system is the backbone of any excellence journey. When people are engaged, aligned, and continuously developing, organisations grow, improve, and innovate.
Leadership That Aligns, Engages & Delivers
Strong people systems are enabled by effective leadership.
We help organisations develop leaders who can:
- Create clarity and alignment
- Engage and develop their people
- Drive performance and accountability
- Role model the behaviours needed for success
- Sustain improvement and execution over time
Our approach combines mindset, capability, and structured ways of working—ensuring leadership is practical, consistent, and effective.
Whether you need support to accelerate progress or build internal capability, we tailor our approach to where you are and what you need.
How We Support You
We apply a structured approach to design and improve your people system—ensuring alignment, engagement, and capability growth. This includes:
- Mapping current and future states
- Improving key people subsystems
- Strengthening learning and development
Our Services
Employee Experience & Journey Mapping
Learn how to—or partner with Enterprise Excellence Group to—facilitate impactful workshops that uncover employee personas, map current-state journeys, identify pain points, and design future-state experiences. We help translate insights into clear improvement roadmaps and practical project plans to enhance overall employee experience.
Onboarding System
Design
The onboarding system is critical to employee engagement and long-term retention. Early experiences shape perceptions and influence outcomes from day one. We help you map your current onboarding journey, identify gaps, and design improvements that strengthen engagement, accelerate integration, and set your people up for success.
Learning & Development System
Design
A strong learning and development system is essential for building a high-performing learning organisation. It spans personal development, leader routines, team huddles, and visual management practices. We bring global best practices to help you design and embed systems that continuously develop capability and support growth across your organisation.
Recognition System
Design
An effective recognition sub system reinforces the right behaviours and supports a strong PDCA culture. We help you design tailored recognition approaches that align with your values, motivate your people, and drive system performance—drawing on insights from leading global organisations and proven excellence practices.
Case study – Video
Signet Packaging – Building a High-Performance People System
Suzie Young and Rufaro Mtuwa share how Signet used customer journey mapping and Agile to align their people, accelerate execution, and drive sustainable growth.
“Getting all stakeholders aligned early gave us clarity on where to focus and how to move forward as a business.”
Overview
Signet is a leading Australian packaging company with over 60 years of history and a strong culture built on respect for customers and people. In 2018, they recognised the need to strengthen their ability to adapt, improve, and lead in an increasingly uncertain future.d their people.
The Challenge
Signet faced two key challenges:
- The impact of packaging on the planet
- The organisation’s speed of change
The Approach
Signet brought together a cross-functional team to deeply understand their customers and align on where to improve.
“There’s a lot of value and insight we can get from customer journey mapping—we all need to become more customer centric.”
The team:
- Mapped key customer personas and journeys
- Conducted direct customer interviews (“customer safari”)
- Identified pain points and opportunities
- Defined a clear future state vision
This process was led internally, creating strong ownership and alignment from the outset.
From Insight to Execution
The journey mapping event created a powerful shift across the organisation.
“Getting all the key stakeholders together meant we were aligned from the start.”
By bringing stakeholders together:
- Alignment was built early
- Customer insights were deeply understood
- Opportunities were clearly identified and prioritised
With over 14 team members directly engaging with customers, the organisation developed a shared understanding of what mattered most—and where to focus.
From there, Signet:
- Consolidated insights
- Prioritised key opportunities
- Defined how to execute effectively
This led to the adoption of Agile and Scrum@Scale as a way of working—enabling faster learning, stronger alignment, and improved delivery across teams.
The Outcome
The results over the following years were significant:
- Market leadership in online retail packaging supply
- Transition to eco-friendly packaging solutions
- Launch of Packleo, a sustainability-focused business
- Growth exceeding market rates by 10x
- Strong improvements in execution and delivery
Whether you need support to accelerate progress or build internal capability, we tailor our approach to where you are and what you need.